Frequently Asked Questions (FAQ)
If you can't find what you're looking for, don't panic - you can call us directly by clicking here or by emailing email@example.com. Alternatively, you can call us on +44 (0)20 7930 6879. Our office hours are 9.30am to 5.00pm (GMT) Monday to Friday.
Using the Website
Do I need to register each time I want to use the website?
No, once you have registered to use the Baldwin's website you will simply need to login using the username and password you have chosen.
How many auctions does Baldwin's hold?
We hold approximately 12-14 auctions each year. Our main London auctions are held in May and September, and usually span a two or three day period.
We also hold three smaller auctions per year in London, named "Argentum" as part of the London Coin Fair, as well as three auctions in New York in January and two in Hong Kong in April and August.
In addition to these, we often hold specialist or large collection auctions throughout the year. For a full list of our upcoming auctions, click here.
How can I bid at an auction?
Here at Baldwin's we have strived to make the bidding process as easy and straightforward as possible - for both the experienced lifelong numismatist and the new collector. Click here for more information.
Can I bid online?
Absolutely - around 80% of our bids at auction currently come through our online portals. There are a number of ways to do this, all of which are easy to use. For more information, see the 'auctions' page of this website, or click here.
I've never bid before and I'm not sure what to do....
Don't worry - remember, we've all been there. Even the most experienced auction attendee has had to start somewhere. We know that the auction process can sometimes be an intimidating one for those just starting out, and we've worked hard to make that process as easy as it can be.
I've changed my mind - can I amend a bid after I've submitted it?
Of course - you can amend your bid up to 24 hours prior to the auction start time. Simply call us on +44 (0)20 7930 9808. Alternatively, you can email firstname.lastname@example.org, but please bear in mind there is no guarantee that your email will be read in time.
I've placed a pre-bid on the auction, does that mean that my maximum bid will be taken?
Our auctioneer will ALWAYS attempt to purchase the lot as cheaply as he can on your behalf. During the auction, however, bear in mind that other bidders online or in the room may be prepared to bid more.
Do not be afraid to to place a bid of the highest amount you are prepared to pay in order not to lose out to other bidders in the auction.
How fast is the auction?
It's pretty quick - many of our auctions have many hundreds of lots, so we have to move relatively fast in order to get through them all. As a general rule, we sell around 150 lots per hour, but that can depend on a number of factors - such as how many people are bidding on that lot.
If you are waiting for a particular lot to come up, you can watch and listen directly through our website (click here), where you can also set up an alert to let you know when the lot/s you are watching are close.
Remember that attendance to our auctions is always free, but we always recommend being here from the start - trying to estimate when a particular lot is coming up is far from an exact science, and we know from experience that many people get it wrong!
Can I view the lots in person before I bid?
You can - for all our UK auctions we have at least one day of public viewing before each sale date. Viewings can take place at our London offices at 399 Strand (click here for directions).
You can also view for a period before the auction (normally around one week) by making an appointment - call +44 (0)20 7930 9808. It is not always possible for viewings to take place without an appointment, so please make sure to call ahead.
For our overseas auctions (new York, Hong Kong), viewing takes place in the three days prior to the auction and is in the location that the auction is held. There is no need to make an appointment on these days. Venues for these viewing dates will be available in the appropriate auction catalogues and on this website.
I've bid on an auction lot - how will I know if I've won?
We send invoices to all our successful bidders by regular mail and email (if you have supplied us with your address) approximately two working days after the auction has ended. Prices realised will appear on our site at around the same time. Note that our registered subscribers are generally the first to receive auction updates - you can sign-up by clicking here.
Of course, the easiest and the best way to know if you've won is to follow the action as it unfolds - you can watch and listen directly through our website by clicking here. We also run live up-to-the-minute highlights through our social media feeds (@BaldwinsCoins) where you can request the result of any particular lot by direct tweeting us.
How long after the auction will I receive my invoice?
We always aim to send out invoices within two working days of the auction. However, in some cases (particularly if the auction is exceptionally large) it may take us a little longer to fully audit and verify results.
I won! How do I pay?
Congratulations Once you have received your invoice and checked that all is in order, you can pay in a number of different ways - we accept bank transfer, credit or debit card, cash or cheque. You will also be sent a full set of options for payment along with your invoice.
Can I pay for items won at auction online?
Unfortunately, there is no current way to pay for auction lots online.
How much do I have to pay?
All buyers have to pay the full purchase price. The purchase price is the hammer price plus the buyer's permium and any relevant postage and payment processing fees as detailed on the invoice. The Buyer's Premium is not the same for every auction, but is usually around 17-20%. For an individual auction, see the front of the catalogue for details. Buyer's Premium may also be subject to VAT.
I want to collect my items in person - how long do I have to wait?
As soon as the invoice has been settled, your items will be ready for you to collect. You can pick them up from our offices at 399 Strand, London, WC2R 0LX (click here for directions).
Our office hours are 9.30am - 5.00pm (GMT) Monday-Friday.
If you are in attendance at the auction, your lots will be ready to pick up, and pay for, minutes after the successful bid.
How do I pay for items I have purchased online?
When you have selected an item you want to purchase, click on the 'add to basket' button next to the image of that item. This will then add it to your basket and you are free to continue browsing. Once you have selected all of the items you wish to purchase, then click on the 'proceed to checkout' button.
This will take you to our checkout page where you can securely pay for your items through bank transfer, credit/debit card or cheque. Simply follow the instructions on screen to pay for the items that you have chosen.
I have received my items from you, but they are not as expected. What do I do now?
Any items purchased through our website can be returned within fourteen days in compliance with UK legislation for a full refund.
Can I get a larger version of the image on your website?
We pride ourselves on producing the very highest quality of image on our website. The magnification tool also allows you to examine the piece in the finest detail. Unfortunately, we are not able to offer higher quality images.
Do you have a shop as well as an online store?
We certainly do - our shop is located at 399 Strand, London, WC2R 0LX (for directions, click here). We have a grand array of stock available to browse during shop opening times, and there is always much more to see on the website.
If you have something specific in mind that you would like to view, or would like to chat to one of our specialist team about a particular item, then we always recommend making an appointment as we can often get very busy (especially around the time of auctions).
You can make an appointment by calling +44 (0)20 7930 6879 or by emailing email@example.com.
I've just bought something online - how will it be sent to me?
Your items will be dispatched by Special Delivery (usually within 2 working days of confirmation of payment) for those who live in the UK. The Special Delivery feature allows us to keep track of your parcel at every step.
For those that live outside of the UK, your items will be sent vis International Signed-For delivery. We track all items until they leave the UK.
If you have purchased numerous items or the value of your item is particularly high, then it is always a good idea to arrange for a specialised international courier to make a collection from us. These services will incur extra charges, so please contact our retail department on +44 (0)20 7930 6879 for a quote.
Unfortunately, we do not have the facilities to ship very large items - in these cases please contact us on the number above and we will help you make the appropriate arrangements.
Do you buy and sell Bullion or Krugerrand Coins?
We certainly do! Prices for these items depend entirely on the quality of the items and the state of the market. For more details, call our specialist Julie Lecoindre on +44 (0)20 7930 6879 or email firstname.lastname@example.org.
Do you buy and sell Numismatic Books?
Absolutely! We have a large amount of numismatic literature available to buy, which you can browse by clicking on the 'buy' section of the website.
We are also always interested in purchasing literature relating to all areas of numismatics - for more information contact our biblio-numismatic specialist Caroline Holmes on +44 (0)20 7930 6879 or email email@example.com.
Valuations, Appraisals and Consignments
Does Baldwin's do valuations?
Yes, we do do valuations - for a full explanation of the valuation process and what services are available, please see the valuations area of the website, or click here.
Do I have to bring items into Baldwin's to have them valued?
Not always, although for a truly accurate valuation it is always advisable for one of our specialists to see the item/s in person. Due to high levels of demand, it is always a good idea to book an appointment in advance, which you can do by filling out the form here, or by emailing firstname.lastname@example.org.
If you can't make it to London, you can send us high-resolution images of the item/s. For a breakdown of what to send us, please click here.
Our team of world-class specialists is also in attendance at numerous fairs and conventions around the world each year for you to meet face to face and have your items valued. As these conventions tend to be extremely busy affairs, it is always advisable to book an appointment in advance.
On some occasions it may be possible to arrange house visits - for more information please email email@example.com.
Unfortunately, we are NOT able to give valuations through social media (such as Facebook or Twitter).
Do you make offers for direct purchase of items?
Yes - we boast the most comprehensive stock of coins and medals in the UK, and we make offers to clients for direct purchase for item that we require for our stock or for clients. For more details, call us on +44 (0)20 7930 6879.
If I consign my item/s for auction, how do I know which auction they will be sold in?
We will always select what we feel is the best auction for your item/s to be sold in - the auction where we believe the larger amount of people interested in that particular field will be in attendance (for example, certain Oriental coins will normally sell better at our Hong Kong auctions).
Our specialist team will advise you at every step of the way as to reaching the very highest price available. We will discuss reserve prices with you so that any reserve is set at a respectable level, and we will never sell an item at less that 80% of the low estimate.
Do you underake home visits?
If your collection is too extensive to bring to us or to one of our shows, then Baldwin's may feel that a home visit and appraisal is more appropriate for you. Call us on +44 (0)20 7930 6879 for more details.
My items did not sell - what happens now?
Oh dear! Sometimes, this happens. If the right person is not in the room or is not online at the time of the auction your item may pass as 'unsold'. When this happens, we will automatically enter it into the next appropriate auction with a lower estimate. If this does not suit you, please get in touch to discuss your options.
Can I get a copy of your latest catalogue?
We send catalogues out to bidders around three to four weeks prior to the auction. Every catalogue we produce is also available to view online through this website.
Printed copies of previous and current auction catalogues can be purchased through our website while stocks last - please call Caroline on +44 (0)20 7930 6879 or email firstname.lastname@example.org.
Where is A H Baldwin & Sons based?
Our offices are based at 399 Strand, London, WC2R 0LX. For directions, please click here.
If you have a question that is not included here, please do not hesitate to get in touch by clicking here and filling out the form. Alternatively, you can call us on +44 (0)20 7930 6879 or email email@example.com.